Shipping Policy

We strive to process and ship all orders as quickly as possible.

Processing Time

• Orders are typically processed within 1-3 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
• During peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• United States: 5-12 business days
• Canada: 7-15 business days
• Europe: 7-15 business days
• Australia & New Zealand: 8-18 business days
• Other International Destinations: 10-20 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order value.

We may offer Free Shipping promotions on selected products or order amounts from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

Please allow 24-72 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for orders delivered to an incorrect address provided during checkout.

Return & Refund Policy

Your satisfaction is our priority.

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility

To qualify for a return:

• Item must be unused and in its original condition.
• Item must be returned in its original packaging.
• Proof of purchase is required.
• Return request must be submitted within 30 days of receiving the order.

Non-Returnable Items

The following items cannot be returned:

• Gift Cards
• Clearance or Final Sale Items
• Personalized or Customized Products
• Opened health, beauty, or personal care products where applicable

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Order Number
• Photos or videos showing the issue

We will review the claim and provide a replacement or refund when approved.

Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method.
• Refunds are typically processed within 5-10 business days.
• Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

• If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.
• For customer preference returns, return shipping costs may be the responsibility of the customer.

Order Cancellation

Orders may be cancelled within 24 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact our customer support team.

Email: support@nextrgb.shop

We aim to respond within 24 business hours.